Shipping Policy

Each Auclair piece is hand-finished to order. Estimated time from order confirmation to delivery is 5 to 7 business days within Mexico, including both production and shipping.

Customized or made-to-order pieces (engraving, custom sizing, bespoke designs) may take 2 to 3 additional weeks. The estimated date is confirmed by email after the order is placed.

Free shipping on orders over $5,000 MXN. For orders below that amount, the shipping rate is calculated at checkout based on destination and carrier.

All Mexican shipments are sent via tracked, insured courier (DHL, FedEx, or Estafeta). Tracking information is sent by email once the order ships.

We ship internationally via DHL or FedEx Express. Delivery times vary by destination, typically 5 to 12 business days after dispatch.

Customs duties, import taxes, VAT, and brokerage fees are the responsibility of the customer (DDU terms) and are charged by the carrier or local customs authority at the destination. Auclair has no visibility or control over these charges. If a parcel is refused at customs, the order may be returned and the original shipping cost is non-refundable.

Orders are confirmed by email immediately after payment. Production begins within 1 business day. Orders placed on weekends or Mexican holidays start production the next business day.

Once shipped, you will receive a tracking link to monitor your package in real time.

Risk of loss transfers to the customer upon confirmed delivery to the address provided at checkout. High-value orders may require signature on delivery.

Auclair is not responsible for loss, theft, or delays caused by incorrect address information, refusal of delivery, or carrier issues outside our control. Please double-check your shipping address before completing your order.

If your package arrives damaged or never arrives despite tracking confirming delivery, please contact us within 7 days of the delivery date (or the estimated delivery date) at atelierauclair@gmail.com with your order number and photos of the damage if applicable. We will open a claim with the carrier and work with you on a replacement or refund.

atelierauclair@gmail.com

Mérida, Yucatán, México