Returns & Warranty

You may return any Auclair piece within 30 days of delivery for a full refund to your original payment method, provided that:

• The piece is unused, unworn, and free of any signs of wear
• It is returned in its original packaging
• You contact us first to receive return instructions

Unlike most fine jewelry houses, Auclair accepts returns on customized or made-to-order pieces if the customer is not satisfied. The same 30-day window, unworn condition, and original packaging requirements apply.

If a customized piece is returned due to dissatisfaction with the design specifications the customer provided (size, engraving content, chosen finish), Auclair may, at its discretion, retain a portion of the price equivalent to the irrecoverable cost of materials.

1. Email atelierauclair@gmail.com with your order number and reason for return.
2. We will send you a prepaid return label (for Mexico) or instructions for international returns.
3. Pack the piece in its original packaging.
4. Drop it off at the designated carrier.
5. Once we receive and inspect the piece, the refund is processed within 5 to 10 business days to your original payment method.

Auclair covers return shipping within Mexico. For international returns, the customer is responsible for return shipping cost; we recommend using a tracked, insured method.

For size exchanges or swaps to a different piece, follow the return process above. Once we receive the original piece, we will produce the new piece and ship it free of additional shipping cost within Mexico.

If the new piece is of higher value, the difference will be charged. If lower, the difference is refunded.

Auclair offers a 6-month limited warranty against manufacturing defects in silverwork (soldering, clasps, prongs, settings).

Moissanite stones carry a lifetime warranty against loss of brilliance, fire, or color, per the industry standard set by the moissanite suppliers we work with.

Complimentary cleaning is offered at any time during the life of the piece — simply contact us to coordinate.

Repairs outside warranty (resizing, broken chains caused by accident or improper use, re-tipping, replating) are available at cost. We will provide an estimate before any work begins.

• Normal wear: scratches, scuffs, light denting
• Natural tarnishing of sterling silver. Silver oxidizes naturally with air, humidity, and skin chemistry. This is inherent to the material and is addressed through cleaning, not warranty.
• Damage from chemicals (perfume, chlorine, cleaning products, salt water)
• Improper use, accidents, drops, or impact damage
• Alterations or repairs performed by third parties
• Loss or theft of the piece

To minimize tarnishing: store your piece in the original cloth pouch when not worn, avoid contact with perfume, lotion, chlorine, and salt water, and put your jewelry on last when getting ready. A soft polishing cloth restores shine between visits.

atelierauclair@gmail.com

Mérida, Yucatán, México